General Terms

Estimate

The price given is a true estimate of what we expect to charge you. If there are circumstances that we could not have been aware of, that will affect the price, we will provide you with an updated estimate. You have the right to accept the price or decline. Payment will be required for any work completed up to the point you cancel.

Delay

We will try to complete the work within the agreed time. We are only liable for delays caused by our negligence. Any work will be completed within a reasonable time.

Payment

Full payment is required on satisfactory completion. In the unlikely event you are dissatisfied you are entitled to withhold an amount to cover any corrective work that may be required. We should be given the opportunity to complete any corrective work.

(Or in the case of large contracts such as conservatories or renovations)

Payment

We require payment to be made in stages which will be detailed on your estimate. The payments will reflect work/goods supplied to date.

(Please note that staged payments should fairly reflect your ongoing expenditure, and should leave the consumer with a reasonable amount to pay on satisfactory completion)

Complaints

We work in line with the Supply of Goods & Services Act, which states that any work or service carried out for you must be done with reasonable care and skill, within a reasonable time and for a reasonable charge (if not agreed beforehand). Any goods/parts provided should be of satisfactory quality, fit for the purpose and as described. If in the unlikely event a problem arises, we aim to resolve the issue within a reasonable time.

Changes

If you would like to change what is to be supplied, we would request that you confirm this in writing or other durable form (e.g. email). This will ensure both parties have records and can refer back to what was agreed.

Cancellation

If this contract is agreed in your home, you will be given information of your right to cancel within 14 days. This is in line with the Consumer Contracts (Information, Cancellation and Charges) Regulations 2013. If you cancel this contract outside the fourteen days, we reserve the right to deduct/claim the direct costs we have incurred

Damage

We will not be liable for any damage unless caused by our negligence.

If you require advice contact Citizens Advice consumer service on 03454 04 05 06 or visit their website www.adviceguide.org.uk

 

Reference KTS/CAT/2 | Version 1 | Date issued: 14/11/2014.